Privacy Policy

SBSD BestBuddy Technology Private Limited ("BestBuddy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our ERP services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Contact details (name, email address, phone number)
• Organisation or institution name
• Messages and inquiries submitted through our contact form
• Information provided during ERP onboarding and configuration

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Referring URLs
• Pages visited and time spent
• IP address (anonymised where possible)

1.3 Student and Institutional Data (ERP Clients)

For institutions using our ERP platform, we process student records, staff information, fee data, attendance logs, and other administrative data strictly as a data processor acting on behalf of the institution (data controller). We do not use this data for any purpose other than providing the contracted service.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver, operate, and improve our ERP platform and services
• Send service-related communications (updates, maintenance notices)
• Comply with legal obligations
• Prevent fraud and ensure platform security

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information only in the following circumstances:

3.1 With Your Consent

We will share your personal information with third parties only when you explicitly allow us to do so.

3.2 With Service Providers

We may share information with trusted third-party vendors (cloud hosting, SMS gateways, payment processors) who help us deliver our services and process data solely on our instructions and under confidentiality agreements.

3.3 Legal Requirements

We may disclose your data when required by law, court order, or government request.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process, with prior notice to affected parties.

4. Data Security

We implement enterprise-grade technical and organisational measures to protect your data, including:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access controls
• Daily automated backups with geo-redundant storage
• Regular security audits and penetration testing

While we strive to protect your information, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal contact information for as long as necessary to provide our services or comply with legal obligations. Institutional ERP data is retained for the duration of the service agreement and deleted or returned within 90 days of contract termination, upon written request.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, please contact us at the address below.

7. Cookies

Our website uses essential cookies to ensure basic functionality (e.g., navigation, form state). We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our ERP system is intended for educational use. We do not knowingly collect personal information from children under 13 without parental or guardian consent. Student data processed within the ERP platform is managed by the institution as data controller. We process such data only as instructed by the institution and do not independently collect data from students. If you believe we have unintentionally collected such information, please contact us.

9. International Data Transfers

Your data may be stored and processed in countries other than your own, where data protection laws may differ. By using our services, you agree to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify clients of material changes via email or a prominent notice on our website. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Coimbatore, Tamil Nadu, India.

12. Contact Us

If you have questions or concerns about this policy, please reach out to us at:

• Email: support@bestbuddy.dev
• SBSD BestBuddy Technology Private Limited
• SF No 334, Thennampalayam Road, Annur Village, Annur, Coimbatore – 641653, Tamil Nadu, India
• GSTIN: 33ABOCS3548R1ZH

You may also use our contact form to reach us.